Returns
§6. RETURNING
(1) As a customer, you have the right to return new, unused, and unopened goods within 14 days of receipt. The goods must be returned in their original packaging, where relevant, and may only have been tried on to assess fit - not used. If there are signs that the item has been used to an extent that has diminished its value, the right of withdrawal is forfeited. The 14 days are counted from the day you have received both the item and this return instruction (e.g., via email or letter). To meet the deadline, it is sufficient that the item is sent as new and unused within the 14 days. Returns must be made directly to RUE DE TOKYO - it is not possible to return goods in physical stores. See our terms and conditions
(2) Upon return, all received products, any accompanying benefits, and proceeds thereof must be returned.
(3) RUE DE TOKYO only covers return costs if the fault is our responsibility - e.g., wrong delivery or defective item.
(4) Items that for hygiene reasons are sealed or packed in special packaging can only be returned if this seal is unbroken. Our return policy does not affect your statutory rights. Refunds are only made to the payment card used for the order. This is to prevent fraud.
(5) IMPORTANT – DO NOT SEND TO PARCEL SHOP!
We recommend not using DAO for returns, as they deliver outside our opening hours (before 7:00 AM and on weekends). DAO shipments will therefore be delivered to a parcel shop, which we unfortunately cannot collect packages from.
(6) You can purchase a return label for your shipment via the following link:
Return label (Available in Austria, Belgium, Denmark, Finland, Germany, the Netherlands, and Sweden)
(7)
Once we have received your return package, our customer service will process it as soon as possible. If the return meets our conditions (see return instructions in the package or our terms and conditions), the amount will be refunded to the payment card used as soon as possible.
Returns must be sent to:
Fashion Society
co. Textile Logistics
Thrigesvej 27
DK-7430 Ikast
Att. Rue de Tokyo
Uncollected packages are considered a cancellation of the purchase, and therefore a fee of 49 DKK will be deducted from the refund.
If you have lost your return note, you can get a new one here:
Important!
(8) Items must be returned in proper packaging and in the same condition as when received. All price tags and labels must be intact. If this is not complied with, we reserve the right to assess whether the item has suffered a depreciation – and if so, this will be deducted from the amount refunded.
(9) If you have received an incorrect item, or an item with defects or faults, please contact webshop@fashionsociety.dk to receive a prepaid return label.